Tuner Tools Terms of Service
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Responsibility for proper use
and/or damage to your vehicle |
Many of the items available for purchase here are designed and intended
strictly for off-road use. Many states within the US & other
countries as well as local regulations where you live may apply to the
use of some of these items and knowledge of such regulations are
entirely your responsibility. Tuner Tools, llc at no time will
make ANY claim regarding the legality of using any of our equipment in
any locale. Ultimately
YOU are responsible for the equipment, programming & parts you install
or modify in your vehicle. We try to provide the best available
information, but our source of that information is the same
manufacturer's & technical publications available publicly and we
establish here that Tuner Tools will bear no responsibility whatsoever
regarding the use of any of these items in any particular application
nor regarding any damage which may result from the use of such equipment
whether properly installed or not. We encourage each of you to do
your homework and know what it is you are modifying or replacing, learn
how the equipment or item works and how it does not work. Teach yourself
the proper installation techniques or hire a qualified technician to do
the work for you.
Tuner Tools is an online
store making products available for your purchase at the most
competitive rates available and with delivery to the widest possible
audience. We are not installers, technicians or mechanics and we
offer no technical assistance regarding the proper use of any component
or program sold on our website. |
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Payment |
PayPal, Credit Card,
Western Union, Money Gram or Certified Bank Draft Check with shipping
only after the check is approved and completely cleared by our bank.
Credit Card orders are best placed directly through our online stores or
can be taken by telephone. All other forms of payment, please
contact us first to
arrange details. |
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Sales Tax |
6.0% CT Sales Tax on
all items delivered to a Connecticut address. |
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Shipping |
Shipping worldwide with
verified payment & confirmed address. Domestic shipments are a mix of
services from UPS, USPS, FedEX & DHL and the method selected is at our
discretion. International shipments are generally USPS Priority
International or Express
International (EMI / EMS) |
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Delivery |
95% of our products
ship within 1 Business Day - Occasionally, we are out of stock on an
item and will sometimes use a drop ship from one of our suppliers. Drop
ships from a handful of suppliers can add up to 5 days processing time
and we will notify the customer when this is the case.
Some international shipments may have a slight delay prior to shipping
because our warehouse direct ships only within the US. For products in
this latter category, they are relocated first to the Tuner Tools store
in Connecticut and then reshipped from here directly to the customer.
This can add up to 10 business days on a small number of products. We do
try to identify these types of products directly in our listings and
always notify the customer of expected shipping delays. |
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Refunds & Returns |
We will immediately
refund any customer for any negative situation caused by Tuner Tools
and/or for any problem with the product at all, including fit for
purpose or for any manufacturing defects. This cash refund option
typically exists for not more than 7 days after delivery.
We sell only brand new products and all manufacturer warranties apply.
We maintain very good relationships with the manufacturers and will
gladly assist with all warranty issues, including interceding with the
manufacturer on behalf of the customer. In this area, we ask only for
reasonable expectations.
Returns for reasons other than defective product will result in a 10%
restocking fee, to be deducted from the refund. If you've simply changed
your mind, or ordered the wrong part without requesting advice, then
this is not our fault and we must recoup the cost of the transaction.
All returns require prior
authorizations and an RMA number,
please
contact us first to
arrange details. Unauthorized returns will typically be rejected.
Software License Keys: Due to the fact that a license key, once
issued can never be actually "returned": There will be no refunds
for license keys, period.
Shipping charges are non-refundable. |
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